Smartflo Omni

Smartflo Omni is an omni-channel customer engagement and automation platform designed to help businesses manage and scale their digital communication effortlessly. It enables organizations to create and manage message templates, run targeted campaigns, and build intelligent customer journeys that automate interactions across the entire lifecycle.

With Smartflo Omni, businesses can seamlessly orchestrate conversations across multiple channels, unify customer interactions in a single platform, and ensure smooth transitions from automated flows to live agents whenever human intervention is required. The platform also provides visibility into performance through dashboards and reports, helping teams optimize engagement and drive better outcomes.

Smartflo Omni supports channels such as WhatsApp, Web, Facebook Messenger, Instagram, Telegram, and RCS.

Onboarding

Quickly set up your workspace and launch your first automated journey.

Analytics

A high-level view of usage, active sessions, and key KPIs.

Campaign Manager

Schedule and manage multi-channel outreach at scale.

Template Manager

Design and organize reusable message content and media blocks.

Reports

Deep-dive into performance analytics and conversion tracking.

Flow Builder

Build visual conversation paths with drag-and-drop logic.

Customers

Manage unified profiles, interaction history, and segments.

Live Chat

Enable seamless human agent handover for real-time support.

Integration

Connect your tech stack via APIs, webhooks, and third-party apps.

Automation

Trigger workflows and background tasks based on custom events.

Fields

Define custom data variables for advanced personalization.

Settings

Configure channels, security, and global account preferences.